Policies and Shipping

SHIPPING POLICIES (Continental U.S.)

Shipping is offered for merchandise delivery to the Continental U.S..  Orders usually ship within one business day after being placed.  Please note that some items may be subject to additional shipping and handling charges because of size or weight. Sorry, but we do not ship bikes.


Curbside Pickup*
Standard Ground
Local Delivery*
Orders up to $99.99
FREE - available after April 7th
$9.99
N/A
Orders $100+
FREE - available after April 7th
FREE
FREE - only for orders that include bikes, car racks, or trainers
Oversize Orders
Varies
Varies
FREE - only for orders that include bikes, car racks, or trainers

* CURBSIDE PICKUP

Curbside pickup will be available when our stores reopen the week of April 7th.

* LOCAL DELIVERY

Free local delivery (within a resonable distance from our stores) is available for orders that include bikes, car racks or trainers.  You will receive a call, text or email when your order is ready to be delivered.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped.  The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account. For more information about your personal security on this website click here.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs).  We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used is not refundable. We will refund total minus intial shipping cost even if free shipping option is used.  (Labor fees are not refundable, i.e., custom built wheels.) Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.