Carbon Care Loyalty Program
The Carbon Care Wheel Loyalty Program gives you the peace of mind that comes with knowing Trek and Bontrager have your back. We appreciate that carbon wheels are a serious investment, and this program was designed to help you feel fully confident in your purchase.
For the first two years:
If you damage a Bontrager carbon wheel while riding within the first two years of ownership, we will replace or repair it for free. It’s that simple. This coverage applies to Bontrager carbon wheels that come stock on bikes as well as aftermarket wheel purchases.
After two years:
We provide continued coverage beyond the first two years from the original date of purchase, with steeply discounted rebuild or replacement of a damaged Bontrager carbon wheel. Costs are wheel-dependent. Contact us for more info.
Carbon Care offers two options, and the approach is determined by the wheel and the severity of the damage.
• The repair of a damaged rim (including spokes, decals, nipples, and washers where needed) and factory rebuild on the original hubs
• A complete wheel replacement
Repair and replacement through the Carbon Care Wheel Program must be administered by an authorized Trek retailer. Prices are subject to change without notice. Repair price does not include shipping to and from the Bontrager Wheel Service Center. Contact your Trek retailer for a list of wheels covered by the program, current availability, pricing, and shipping quotes.