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Carbon Care Loyalty Program

We want you to be as confident in your purchase as we are in our product. That’s why we back every carbon wheel purchase with the Carbon Care Wheel Loyalty Program. The parameters of the program are simple: in the unlikely event that you damage your Bontrager carbon wheels within the first two years of ownership, we’ll repair or replace them for free. We’ll also continue to offer coverage after two years from the original date of purchase, with steeply discounted rebuild or replacement available to all original owners of Bontrager carbon wheels, regardless of the date of purchase. This program applies to Bontrager carbon wheels that come stock on bikes as well as aftermarket wheel purchases, and comes at no additional cost to the original owner.

Shop carbon MTB wheels

Nothing transforms your mountain bike like a fresh pair of wheels. Tried, tough and true, Bontrager mountain wheelsets are born from the trail and built to withstand years of abuse. Choose any of our high-quality wheels to match your style and help elevate your skills.

Shop carbon Road wheels

A new wheelset can drastically improve the ride quality and performance of your road bike. Whether you're looking for the aerodynamic advantage of a carbon road wheelset or the confidence-inspiring durability of aluminum road bike wheels, you'll find the perfect upgrade for your ride with Bontrager.

PROGRAM DETAILS

The Carbon Care Wheel Loyalty Program gives you the peace of mind that comes with knowing Trek and Bontrager have your back. We appreciate that carbon wheels are a serious investment, and this program was designed to help you feel fully confident in your purchase.

For the first two years:
If you damage a Bontrager carbon wheel while riding within the first two years of ownership, we will replace or repair it for free. It’s that simple. This coverage applies to Bontrager carbon wheels that come stock on bikes as well as aftermarket wheel purchases.

After two years:
We provide continued coverage beyond the first two years from the original date of purchase, with steeply discounted rebuild or replacement of a damaged Bontrager carbon wheel. Costs are wheel-dependent and shown in the table below.

Carbon Care offers two options, and the approach is determined by the wheel and the severity of the damage.

• The repair of a damaged rim (including spokes, decals, nipples, and washers where needed) and factory rebuild on the original hubs

• A complete wheel replacement

Repair and replacement through the Carbon Care Wheel Program must be administered by an authorized Trek retailer. Prices are subject to change without notice. Repair price does not include shipping to and from the Bontrager Wheel Service Center. Contact your Trek retailer for a list of wheels covered by the program, current availability, pricing, and shipping quotes.